Basket (0) | Wish list (0)

Refund, Repairs and Returns

Prepaid

Returns and Refunds:

Devices must be returned to a listed MTN Store. The original invoice and packaging must be included to be considered for a refund in accordance with the MTN Online Shop policies. Your return may be considered under the following conditions:

1. If there has been an out of box failure within 7 days of receipt of goods.

2. If it is allowed within the CPA regulations within 10 days of receipt of goods.

Repairs and Exchanges:

Devices must be returned/exchanged to an MTN Store with the original invoice and packaging to be considered for repairs or exchange in accordance with the MTN Online Shop policies.

PostPaid

Repairs, Refunds and Exchanges:

Devices must be returned to an MTN Store with the subcriber original document, customer pickup document and orginal packaging to be considered for a refund or exchange in accordance with the MTN Online Shop policies.

Below are the list of the MTN stores where devices must be returned assuming that you have followed the terms stated above:

Shop 20a Beacon Bay Retail Park Bonza Road - Beacon Bay

Shop 11 Chess Galleria Building 20 Devereaux Avenue - Vincent

cnr Cape Road & 2nd Avenue - Newton Park

Shop 29 Greenacres Shopping Centre Ring Road - Greenacres

Shop UG36 Hemmingways Shopping Centre - East London

21 Market Street - Uitenhage

Mthatha Plaza 15 Nelson Mandela Drive - Mthatha

Shop 28bThe Bridge Shopping Centre - Greenacres

Shop 30/31 Walmer Park Shopping Centre - Walmer Park

Below are the list of the MTN stores where devices must be returned assuming that you have followed the terms stated above:

Shop 18 City Mall - Klerksdorp

Kim Park cnr Lennox & Chapel Streets - Kimberley

Shop U56 Mimosa Mall - Westdene

MTN House cnr Nelson Mandela & 2nd Avenue Westdene - Bloemfontein

River Square Mall P9 - Vereeniging

Below are the list of the MTN stores where devices must be returned assuming that you have followed the terms stated above:

MTN 216 14th Avenue - Fairlands

Shop L40 Alberton City Mall - Alberton

Shop 164 Balfour Park Shopping Centre cnr Atholl & JHB Roads - HIghlands North

Shop BC37A Baning Court Sandton City Shopping Mall - Sandton

Shop 143 100th Level Carlton Centre JHB Central - Johannesburg CBD

Shop 86 Carnival Mall - Brakpan

Clearwater Mall 180B - Roodepoort

Shop B3 Cnr Harrison & Pritchard - Johannesburg CBD

Shop 133 Centurion Mall cnr Hendrick Verwoerd & Lenchen Road - Centurion

cnr Rivonia & Summit Road - Morningside

Shop U218a Cresta Shopping Centre cnr Beyers Naude and Weltevreden Road - Cresta

Shop 43 Brooklyn Square cnr Middel and Veale Street - Brooklyn

Shop 79 East Rand Mall Reitfontein Road - Boksburg

Shop U138 Entrance 6 Eastgate Shopping Centre Bedford Road - Bedfordview

Shop U74 Eastgate Shopping Centre Bedford Road - Bedfordview

Shop G50 Fourways Crossing cnr William Nicol Drive and Witkoppen Road - Fourways

Shop 1 Fourways Mall Checkers Hyper

cnr William Nicol Drive and Fir Avenue - Fourways

Shop LO73 Greenstone Shopping Centre c/o Modderfontein & Van Riebeeck Ave - Edenvale

Shop 211 Jakaranda Centre Cnr Fretas & 18th Street - Rietfontein

Shop 32 Entrance 2 Key West Shopping Centre Voortrekker Road - Krugersdorp

Shop 32 Mall of Embalenhle c/o Mbalenhle Avenue & Old Provincial Road - Embalenhle

Shop LG7 Menlyn Shopping Centre cnr Lois Avenue & Atterbury Road - Menlo Park

Shop 1 Entrance 2 Northgate Shopping Mall Northumberland Road - Northgate

OR Tambo Airport - Arrivals

Shop 18 Phumlani Mall - Clayville

Shop 22a Pick & Pay Centre - Secunda

Protea Gardens Shopping Centre Old Potchestroom Road - Soweto

99 Rissik Street Park Station - Johannesburg CBD

Shop 33 Rosebank Mall 50 Bath Avenue - Rosebank

Shop 9 Nedbank Mall 257 Small Street Mall cnr Market & Small Street - Johannesburg CBD

Shop 296G Southgate Mall - Mondeor

Richards Drive - Midrand

M46 Entrance 9 The Glen Shopping Centre cnr Oaklands & Lebata Streets - Oakdene

Shop 51 Waterfall Mall Next to Pick n Pay 1 Augrabies Avenue Cashan Ext 12 - Rustenburg

Shop 105 Entrance 1 Westgate Shopping Centre Ontdekkers Road - Roodepoort

Wonderboom Junction G70 - Wonderboom

Below are the list of the MTN stores where devices must be returned assuming that you have followed the terms stated above:

Shop 31 Balito Lifestyle Centre Lindsay Road - Ballito

Shop 15 Bluff Shopping Centre, 309 Tara Road - Bluff

Shop 173 Chatsworth Centre 17 Joyhurst Street - Chatsworth

Shop 20 Old Main Road Christians Village Centre - Hillcrest

Shop G10 10 Mathews Road - Greyville

Shop 1 Coastlands Gatemax 329 Umhlanga Rocks Drive - Umhlanga Ridge

Shop G211 Gateway Shopping Centre 1 Palm Boulevard - Umhlanga Ridge

King Shaka Internatinal Airport

Shop 216 La Lucia Mall 90 William Campbell Drive - La Lucia

Shop 124 Liberty Midlands Mall Sean McCarthy Drive - Pietermaritzburg

Shop 1 Mibo Plaza Liralink Street - Richards Bay

Shop 309 Musgrave Centre 115 Musgrave Road - Musgrave

Shop 170 & 170a Pavilion Shoppiong Centre Jack Martens Drive - Westville

Shop 309 Pinecrest Centre Kings Road - Pinetown

Shop 24 Pinewalk Shopping Centre Kings Road - Pinetown

Shop 22 Southway Mall cnr Titren & Edwin Swales Drive - Rossburgh

Shop 10 Umlazi Mega City 50 Mangosuthu Highway - Umlazi

Below are the list of the MTN stores where devices must be returned assuming that you have followed the terms stated above:

MTN SP Shop 1 & 2 ABSA Square cnr Louis Trichardt & Ferreira Streets - Nelspruit

Shop L5 Munich Avenue- Polokwane

Shop 25 Masingita Mall - Giyani

Shop 44 Morone Shopping Centre Kaistaine Street - Burgersfort

Shop 36 Mvusuludzo Mall- Venda

Shop 21 Riverside Mall Entrance 2 White River Road - Nelspruit

Shop 8 Spar Centre 186 Voortrekker Street - Lydenburg

MTN SP 24 Thabo Mbeki Street - Polokwane

Below are the list of the MTN stores where devices must be returned assuming that you have followed the terms stated above:

Shop 47 + 48 AZ Berman Drive - Mitchells Plain

Shop 39 Gugulethu Square cnr NY1 NY3 & NY6 - Tableview

Shop 16 Beaufort Square Donkin Street - Beaufort West

Shop G51 Blue Route Mall - Tokai

Smartsurve Building 36 Century Boulevard - Century City

Shop L58 Okavango Road Cape Gate Centre - Brackenfell

Shop 32A Picbel Parkade 58 Strand Street- Cape Town

Shop F15 and 16 Cavendish Square Main Road - Claremont

Shop 138 Zevenwacht Mall cnr Jan van Riebeeck & Polka Drive - Kuilsriver

Shop 20 Bird Street Eikestad Mall - Stellenbosch

Shop 45 Garden Route Mall Kraaibos - George

Shop 61A Concourse Level Golden Acres Adderley Street - Cape Town

Shop G48 Forest Drive Howard Centre - Pinelands

Shop 5 Maynard Mall Main Road - Wynberg

Shop 98 Mountain Mill Mall West Lake Road - Worcester

Shop 143 Louwtjie Bothmaan Street N1 City Mall - Goodwood

Shop 35 Ottery Hyper Ottery Road - Ottery

Shop 45 Cecilia Street Paarl Mall - Paarl

Shop 78 Parow Centre cnr de la Rey & Voortrekker Roads - Parow

Shop 6 + 7 Somerset Mall - Somerset West

Shop 14 St Peters Square Main Road - Observatory

Shop 7 Reddam Avenue Steenberg Village - Steenberg

Shop UL600 Tygervalley Centre Willie van Schoor Avenue - Bellville

Shop 6280 + 6281 Upper Level V+A Waterfront - Cape Town

Shop 46 Vangage Mall Vanguard Drive - Athlone

Shop U27a Weskus Mall - Vredenburg

Shop 90 Westgate Mall cnr Morgenster & Vanguard Drive - Mitchells Plein

Free delivery
Delivery hours
From 8AM to 5PM
Monday to Friday
Large or small, near or far, no matter what you buy, we will deliver it to you anywhere in South Africa.
View full details