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Contact us

How can I provide online feedback on my order?

You can send us an email to us by entering your cell phone number in the Email section on:

https://mtn.co.za/support/Pages/Ask_a_question.aspx

MTN Online Shop Queries

Pay As You Go queries (Mon-Fri: 08:00 - 17:00 & Sat: 09:00 - 14:00)

083 123 3032

Contract and Top Up queries (Mon-Fri: 08:00 - 17:00 & Sat: 09:00 - 14:00)

083 123 DOOR or 083 123 3667

Other Queries

Pre-Paid, Post-Paid, Business Solutions and EBU SME Call Centre

On-net: 135

Off-net: 083 135

Roaming: +27(0)83135

Data & Internet queries

135 (083 135 from a non-MTN number)

MTN Active Call Centre

On-net: 083 123 1761

Off-net: 083 123 1761

Roaming: +27(0)83 123 1761

Corporate Services

On-net: 083 123 1800

Off-net: 083 123 1800

Roaming: +27(0)83 123 1800

Voicemail Greetings and Retrievals

On-net: 132

Off-net: 083 132

Roaming:+ 27(0)83 132

Voicemail Deposits

On-net: 83134 + 9 Digits

Offnet: 83134 + 9 Digits

Roaming: Service not offered

Account Enquiries

On-net: 137

Off-net: 083 137 / Same as 135

Roaming: +27(0)83 137

Key Commitments

In accordance with our key commitment to consumer, MTN will:

  • Act in a fair, reasonable and responsible manner in all dealings with the consumer
  • Ensure that all services and products meet the specifications as contained in our licence and all the relevant laws and regulations
  • Not unfairly discriminate against or between consumers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation
  • Display utmost courtesy when dealing with consumers
  • Provide consumers with information regarding services and pricing
  • Provide consumers with guidance in regard to our customer needs, upon request
  • Keep customers personal information confidential
  • Advise consumers to refer a complaint to the Independent Communications Authority of South Africa (ICASA). The authority details are: Tel: (011) 566 3000, Fax. (011) 444 1919 or email consumer@icasa.org.za
  • Consumer Rights

    You, as an MTN Consumer, have the following right:

  • A right to be provided with the required services without unfair discrimination
  • A right to choose the Service Provider of your choice
  • A right to receive information in your preferred language
  • A right to the protection of your personal data including the right not to have personal data sold to third parties without your permission
  • A right to port a number in terms of applicable regulations
  • A right to lodge a complaint; and
  • A right to redress
  • Free delivery
    Delivery hours
    From 8AM to 5PM
    Monday to Friday
    Large or small, near or far, no matter what you buy, we will deliver it to you anywhere in South Africa.
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